PayHalal and its affiliates (“PayHalal”, “we”, “us” or “our”) respect your privacy and are committed to protecting your personal data. This Privacy Policy (“Policy”) explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, mobile applications, and related services (collectively, the “Platform”).

By registering for, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to this Policy together with our Terms & Conditions and any applicable merchant or seller agreements.

1. Collection of Personal Information

You may browse certain parts of the Platform without providing personal information. However, when you register, transact, or contact us, you are no longer anonymous to us.

We may collect and store the following categories of personal information:

  • Personal details such as name, email address, phone number, physical address, date of birth, and gender

  • Financial information, where applicable, including bank account or payment-related details (processed securely and in accordance with applicable laws)

  • Transaction data relating to your activities on the Platform

  • Billing, shipping, and contact information provided to complete transactions

  • Communications including customer service inquiries, dispute resolutions, chats, emails, and other correspondence

  • Technical and usage data such as IP address, browser type, device information, page views, traffic data, and system logs

  • Verification information requested to confirm identity, prevent fraud, or comply with legal obligations (e.g. identity documents)

  • Third-party data from partners, service providers, or publicly available sources where permitted by law

All personal information is provided voluntarily unless stated as mandatory. Failure to provide required information may prevent us from providing certain services.

2. Use of Personal Information

We use your personal information to:

  • Provide and manage our services and customer support

  • Process transactions and payments

  • Resolve disputes, collect fees, and troubleshoot issues

  • Prevent fraud, unlawful activity, and enforce our policies

  • Improve, personalise, and enhance our Platform and user experience

  • Communicate service updates, notices, and important information

  • Send marketing or promotional communications (where permitted)

  • Verify information and comply with legal and regulatory obligations

  • Provide aggregated and anonymised data for analytics and reporting

3. Marketing Communications

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

You may opt out of receiving marketing communications at any time by updating your account preferences or contacting us directly.

4. Withdrawal of Consent

You may withdraw your consent for the collection or processing of your personal information by notifying us. Please note that withdrawing consent may limit our ability to provide certain services or maintain account security.

5. Disclosure of Personal Information

We may disclose your personal information where required to:

  • Comply with applicable laws, regulations, court orders, or legal processes

  • Enforce our policies or agreements

  • Protect the rights, property, or safety of PayHalal, our users, or others

All disclosures are made in accordance with applicable data protection laws.

6. Sharing of Information

Your personal information may be shared, within or outside Malaysia, with:

  • Service providers who assist with operations such as payment processing, fraud prevention, data analysis, customer support, and marketing services (under strict confidentiality obligations)

  • Business partners for promotional offers, without disclosing personally identifiable information unless consent is given

  • Authorities or law enforcement agencies when required by law or for investigations

  • Professional advisers such as auditors or legal consultants

  • Corporate transactions, including mergers or acquisitions, subject to continued data protection

PayHalal reserves the right to cooperate fully with authorities or relevant parties in cases of suspected fraud or unlawful activity.

7. Use of Information Between Users

When transactions occur on the Platform, users may have access to limited personal information of other users strictly for transaction-related purposes. All users are required to comply with applicable data protection laws when handling such information.

8. Cookies

We use cookies and similar technologies to:

  • Improve site functionality and user experience

  • Maintain login sessions

  • Analyse traffic and usage patterns

  • Measure marketing effectiveness

You may disable cookies via your browser settings, though certain features may be affected. Third-party cookies may also appear on some pages, which are outside our control.

9. Account Security

You are responsible for maintaining the confidentiality of your account credentials. Do not share your password with anyone.

PayHalal will never request your password via phone or email. If you suspect unauthorised access, notify us immediately and change your password.

Always log out and close your browser when using shared or public computers.

10. Access, Correction, and Retention of Data

You may access and update most of your personal information through your account. If your information changes, please update it promptly.

Upon account closure, we will remove your personal information from public view where possible. Certain data may be retained to comply with legal obligations, prevent fraud, or resolve disputes, after which it will be securely deleted.

11. Third-Party Links

This Policy applies only to information collected by PayHalal. We are not responsible for the privacy practices of third-party websites or services linked from our Platform. Please review their privacy policies before sharing your information.

12. Consent

By continuing to use the Platform, you consent to the collection, use, and processing of your personal information in accordance with this Policy and our related agreements.

13. Changes to This Policy

PayHalal reserves the right to update this Privacy Policy at any time. Any changes will be published on the Platform. Continued use of the Platform constitutes acceptance of the updated Policy.